- Improved
customer service and competitiveness, and higher productivity by instantly
seeing the location and status of personnel through FacetPhone’s
Presence and Availability Management. FacetPhone eliminates searching
and/or paging for employees by continuously displaying their location
and status.
- Improved
customer service and productivity by being able to immediately identify
which account is calling based on the callerID information. FacetPhone
will automatically perform a "screen pop" of the proper account
for contacts kept in Outlook, Goldmine and ACT!. In addition, with UTAPI
and some minor program changes, "screen pops" can be easily
performed by Linux and UNIX applications. The use of callerID and "screen
pops" means having customer or vendor data in front of the employee
as they answer the phone, and it eliminates having to ask the caller
for basic information with which to find them in the contact database.
In addition to providing much better customer service, this can save
1-2 minutes of database searching per in-bound call per employee resluting
in a significant boost in productivity.
- Increased
productivity by dialing contacts directly from the contact database.
FacetPhone allows immediate dialing from Outlook, Goldmine, ACT! and
FacetWin. And with UTAPI and some minor application changes, any Linux
or UNIX application can automatically dial with FacetPhone. Dialing
directly from the application is faster, less tedious and more accurate
for the employee making the call.
- Better
customer service and higher productivity by providing a visual list
of voice mail messages and allowing the voice mail to optionally be
integrated with the user's email. Employees spend less time processing
their voice mails when they can visually see the entire list, annotate
and/or sort the calls for future reference, and perform an immediate
call back. And, the employee can provide better customer service by
having the caller's voice mail message invoke an immediate email alert
sent to their cell phone or pager.
- Reduced
communications costs and higher employee productivity through FacetPhone's
branch office and telecommuter support. By putting branch and home offices
onto the FacetPhone system through the Internet or corporate WAN, a
remote office simply becomes a "local" extension, thereby
reducing long distance charges and allowing employees to be more productive
from a home office.
- Increased
customer service and productivity by utilizing FacetPhone's Automatic
Call Distribution (ACD) for in-bound calls. FacetPhone can route the
call to the next available agent, and/or send the call into a group/departmental
voice mail. And, custom on-hold messages are easily implemented.
- Higher
employee productivity and indirectly better customer service result
from the use of FacetPhone's Enterprise Instant Messaging. Users can
invoke a quick text chat with other employees, or an entire departmental
group, even while one or more parties are on the phone.
- Lower
administration costs by putting all configuration changes into the hands
of the customer with a simple-to-use graphical user interface. Handling
employee adds, removes and changes are all quickly and easily accomplished
with FacetPhone.
- Reduced
worries because FacetPhone is backed by the best customer service and
technical support in the business.
- More reliable,
scalable and cost effective system by employing a flexible architecture
with a Linux or UNIX based server. The use of external media gateways
means the server does not need to be shut down to perform gateway maintenance
operations. And, the use of any standard analog telephone significantly
reduces the overall system cost.
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