My dream of connecting all my offices and home workers has finally been realized thanks to FacetPhone! My office communication has never been better and our customer service has improved with fewer staff members than in previous years. Tax season is off to a great start thanks to having all cities being able to answer all phone calls.
-Leuthner Tax Office

We absolutely love the FacetPhone system and have been more than pleased with the support we have received.
-Modern Ice

We are thrilled with the FacetPhone system. First, it is built by a company that provides unsurpassed customer service and technical support. The design allows you pick any analog phone you like and does not force us to purchase $200 or $300 proprietary digital phones. And we love not having to buy more expensive line-cards or pay outrageous repair bills, or to pay to have the phone guy out to reconfigure extensions, update users, etc.

The FacetPhone system is completely expandable, and allows you to have remote phone extensions over the WAN. The GUI interface is easy to use and puts the entire phone system at your fingertips, no matter where you are physically located. The numerous voice mail notification options along with the instant messaging is "icing on the cake." FacetCorp has hit the mark with a fantastic new product!
-V Systems

We are most interested in FacetPhone because it allows us to maintain offices in different cities. The offices can answer the same business lines, transfer calls and experience the same common telephone features as if in the same building. With the communications carried over the internet (VPN tunnel) there are no extra telephone company costs for this service.

Another feature which helped us is the logging of all telephone calls. We can compare our outgoing long distance calls with the calls billed to us by the telephone company. And, we can bill clients based on the same report.
-KW Burris Consulting

At a recent tradeshow when running through the features of FacetPhone, a staff member replied "What won't it be able to do for us?" That was a difficult question as it relates to a communication center. It seems the folks at FacetCorp have again solved a problem we didn't know we had.

For the 90's they found a way to give us Simple UNIX networking and drive mapping we hadn't previously realized we needed along with a Terminal Emulator that really matched the termcap files. Now, for the new millennium, they have come up with a solution for communications that improves the professionalism of our limited staff with excellent visibility of our core communications for everyone. We are able to save more hours than we ever realized we were losing. Frankly, we hadn't realized it because we never had the time to keep track.

FacetPhone has given us a solution we never could have afforded as a small business. We can see how this is the long-term solution for all our telecommunication needs. We can grow with this package to the size we plan to be and look like that future company today. We can give company information messages when we are otherwise unable to respond to our customers - 24 hours a day, seven days a week.

The auto-attendant and voicemail features alone pay for this package. With Facetphone it's like having a verbal website available to give our customers information we simply couldn't have provided without the auto-attendant. Furthermore, the voicemail that pages me on my cellphone with the caller ID of the person calling is a truly amazing feature that lets me stay responsive even when I am away from FacetPhone.

The included Instant Messaging is another great feature when the person I need is on the phone. This allows me to get a quick answer now, when otherwise I might have to walk to the person and hand them a note or, worse yet, interrupt what may be a very important call.

We are glad we invested in the future with FacetPhone and continue to be excited about the constantly increasing list of useful features. The future of combining our telecommunications resources with multiple locations may be the most exciting enhancement discussed. The flexibility of FacetPhone and the dedication of the folks at FacetCorp to add features has offered us a great opportunity for investing in our future and benefiting now!
-Rain Supply, Inc.
Being in the consulting industry, time tracking is very crucial. The new FacetPhone system tracks each call with a total call time along with a separate time per each user. With callerID, the availability of a memo creation, and an easily exported log, this is a valuable feature for client billing.
I also enjoy the ease of using the PC interface screen. I can easily see all incoming and outgoing calls, who is currently on a call and with whom, and any calls placed into voice mail. With the click of a mouse, I can easily pick up any incoming call, transfer to another extension, transfer directly to voice mail, and create a memo line to associate with that caller.
-Megatechnologies
We recently began using the FacetPhone system exclusively and it has more than met our expectations. During that relatively short period of time, two aspects of the system stand out as highly valuable in our operations:
The first is that monitoring voice mail, not only by individual but by group, is a valuable tool for work distribution and quick response to the caller. Additionally, the ability to listen to the voice mail on the computer gives us the hands-free capability to react to the voice mail even while we are listening to it.

Secondly, the scalability of the system has already shown its value. We have added new stations with very little problem and expect to add more in the future. Of significant importance here is the ease and speed with which the system can be scaled to the most efficient size.

Our overall impression of the system is already very positive and we are convinced that as we all become more familiar with what we can do on the FacetPhone system, that favorable impression will only improve. We look forward to a long and beneficial relationship with FacetPhone.
-RTB & Associates
With FacetPhone's low-cost, high-functionality, we're able to not only replace our current outdated phone & voicemail system for a fraction of the cost, but we're also able to integrate the FacetPhone application with our other enterprise applications to provide an enhanced customer service experience. And with FacetCorp's track record with us in providing unsurpassed technical and product support, I'm confident that we've made the right decision.
-Columbus IT Partner

Submit your comments on any aspect of our company or products to feedback@facetcorp.com