FacetPhone: IP-PBX, VoIP From the Ground Up
FacetWin: Terminal Emulation, File and Print Services and More
FacetWin DT: Serial Only Terminal Emulator
The current time is Wed May 14 15:59:35 2008
facetcorp0513
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UTAPI (Universal Telephone Application Programming Interface) and NetTAPI (Network API) are easy-to-use, well defined protocols to allow customers to communicate with FacetPhone from their in-house application software. With UTAPI and NetTAPI, companies can tightly integrate their customer relationship management system with their FacetPhone system. The UTAPI protocol allows these applications to dial a specific phone number, and to retrieve callerID information so that a database lookup ("screen pop") may be provided for the user. To find out more about how to use UTAPI with your software application, review the appropriate PDF file below: |
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| The NetTAPI protocol provides for a more comprehensive interaction between FacetPhone and the software application. The NetTAPI commands allow for application program notification of any user phone activity, to initiate and terminate call recording, and to request the complete call detail record associated with a user's phone call. With FacetPhone's NetTAPI, customers and software providers can automatically put the entire call detail record, including the location of any recordings, in the corporate customer relationship management system. To find out more about how to use NetTAPI with your software application, review the PDF file below: More on UTAPI In order to implement a UNIX or Linux application with UTAPI, you will need to download the cpio file below for your specific UNIX / Linux server. To download these files, RIGHT CLICK on the link and save the file to your local hard drive. You will then need to move the file to your UNIX / Linux server (FacetWin will let you easily copy the file from your Windows PC to your UNIX / Linux server). Once you have the file on your UNIX / Linux server, then follow the directions in the utapi.pdf file. Note: You are downloading a UNIX / Linux cpio file which should be cpio'd on the UNIX / Linux server. UTAPI
cpio for Caldera OpenServer / SCO UNIX platforms In order to install this software, you must follow the instructions in the utapi.pdf file. If you have any problems or questions, please contact the technical support department.
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