Please note the technical support options for:

• FacetPhone
• FacetTerm
• FacetWin & FacetWin DT

These FacetCorp Technical Application Notes are support documents intended to supplement their corresponding product manuals. Please contact Technical Support if you have any questions or are having any trouble with your FacetCorp Software.

FacetPhone Notes

FacetPhone Reference

• FacetPhone Telephone User Interface (TUI) Commands

FacetPhone IVR Script Programming

• IVR Script to Query a Database
• IVR Script to Provide Monthly Messages On Hold

FacetPhone Configuration

• FacetPhone Conjoined Servers
• Configuring QoS for FacetPhone VoIP

FacetWin Notes

Before Installing FacetWin

• Preparing NT 4.0 for FacetWin

FacetWin Installation

• Getting Downloaded Files to the UNIX Server
• Installing FacetWin on RedHat 7.0 (xinetd) Systems
• Upgrading or Reinstalling FacetWin

FacetWin Configuration

• DOS Clients with FacetWin UNIX servers
• Remote Printers Without "fct" Prefix
• Configuring FacetWin Terminal for a Different TCP Port

FacetWin Features

• Function Key Programming in VT525 Mode
• NET TIME -- The Forgotten Command
• PC Command for Profit and Fun!

Platform Specific Issues

• Connecting from Windows 98
• Connecting from Windows Me
• Connecting from NT 4.0 / Service Pack 3
• Connecting from Windows 2000
• Connecting from Windows XP
• Connecting from Windows 2003
• Linux: "compress: command not found"
• Linux: "Password rejected by host"
• SCO OpenServer 5.0.5 Shadow Problem
• FacetWin, PPP, & IBM AIX
• FacetWin, PPP, & SCO OpenServer 5
• FacetWin, PPP, & SCO UNIX 3.2v4.2

Troubleshooting Hints

• Basic Connection Problems
• Browsing and Connection Problems
• Browsing and FacetWin
• Diagnosing Remote Print Problems
• Enabling the UNIX Syslog
• Error Messages
• FacetWin and Internet Security Issues
• Only Root Can Login on SCO 5.0.5
• Using MAS 90CS and Crystal Reports 7 with FacetWin

FacetTerm Notes

Before Installing FacetTerm

• UNIX Platforms Supported by FacetTerm
• Terminal Types Supported by FacetTerm
• Calculating NCLIST Tunable Parameter
• SCO 3.2v5 Issues
• Creating PTYs on ATT 5.4
• Creating PTYs on DG/UX
• Creating PTYs on SUN OS
• Creating PTYs on UnixWare

FacetTerm Installation

• Registration Issues
• Relocating FacetTerm
• Upgrading or Reinstalling FacetTerm

FacetTerm Configuration

• FacetTerm Environment Variables
• Selecting an Alternate ".facet" File
• Starting with Alternate Windows

FacetTerm Features

• Creating a FacetTerm Capture File
• Copy and Paste to Files
• FacetTerm Features and Benefits
• Hotkey Happiness
• Customizing FacetTerm Menus
• Remote Printing over PTY Lines
• Fixed PTY Line Assignment DG/UX
• Fixed PTY Line Assignment IBM AIX
• Fixed PTY Line Assignment Driver Version

Application Specific Issues

• BBx - BBTERM by Terminal Line Name
• BBx - BBTERM by Login Name
• C-Shell - Interfacing with C-Shell
• File Transfer and Communication Notes
• WordPerfect Issues

Terminals & Terminal Emulators

• ANSI Color Emulations
• Wyse 370 Color Terminal
• Wyse 60 Status Line Defaults
• Screen Memory & Digi International's DoubleVIEW
• Screen Memory & James River Group's ICE.TEN

FacetTerm Terminal Descriptions

• Customized Terminal Description Files
• Using Customized Terminal Description Files