FacetPhone supports the standard Microsoft TAPI interface. Any application that uses this interface can dial on FacetPhone system. Examples of TAPI enabled applications are Microsoft Outlook, Act! and MS Dialer.
● UTAPI (Universal TAPI).
UTAPI consists of simple programs that can be run by an application to dial or retrieve caller ID. This package is available for Linux/UNIX, Mac, and Windows. Any application that can run another program, can be modified to use UTAPI.
NetTAPI is a protocol that can provide in-depth information from the phone system for applications that are modified to use it. Any application that can make a TCP connection to another program can be modified to use NetTAPI. Examples include Infor FACTS and Open Systems Accounting Software.
● FacetPhone Web CTI Interface.
Programs can issue a URL to dial a number, get caller ID of an incoming call or hangup the call. This is the newest and easiest to use method for applications that can access a URL with HTTP. This blog post shows how to use this method to integrate FileMaker apps with FacetPhone.
● Plug-ins and Code Hooks.
Some applications provide an easy way to include code in a "hook" or "plug-in" that can be used to provide integration with the FacetPhone system. This code then uses UTAPI or the FacetPhone Web CTI Interface. As an example, there is a plug-in available for Daylite.
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