“A value added wholesale distributor for equipment manufacturers around the world”
Distributed FacetPhone System Unifying Four Locations
Edney Distributing Co., Inc. (edneyco.com) is a value added wholesale distributor for equipment manufacturers in North America and around the world. Edney is focused on the agricultural, lawn and turf maintenance, forestry, and light industrial markets. Comprised of over 1,000 reputable retail equipment dealers, Edney’s dealer network is represented in South Dakota, North Dakota, Minnesota, Wisconsin, northern Iowa, upper Michigan, northern Illinois, and eastern Montana. Experienced Edney team members offer value-added services to dealers including product specifications and pricing, logistics, warranty support, and training.
Edney began investigating how they might connect their 5 locations across 4 states into a unified phone system. In June of 2008 they purchased a system that was installed in Lakeville MN, Bismark ND, Fargo ND, Huron SD and Portage WI. With the FacetPhone user interface, all of the Edney staff at any location could now easily see the status of everyone else. Calling someone at another branch was just an extension call on the phone system instead of a long distance call. Jennifer Edney, a fourth generation Edney at the company, describes it like this:
FacetPhone has been a wonderful tool that transformed our organization from feeling like four islands, almost like separate companies, into one team working together towards the same goal. FacetPhone has connected our team to each other at our sites across four states, to remote team members and customers in our region, and to suppliers around the world. It helps us live by our core values which include: teamwork, connection, and customer service excellence. Another core value it helps us live is innovation; when we give tours of our site to current or prospective suppliers, customers, or end users we always point to the phone system as a way we use state-of-the-art technology to work efficiently and effectively. No one has a better user interface – our visitors are always impressed and the team members (even the few who can be change adverse or are less technically skilled) find it easy and even FUN to use!
As we see over and over, after some time experiencing FacetCorp’s support, customers come to realize that support is the most important feature of a business phone system. Again in Jennifer Edney’s own words:
In addition to the stability of the phone system, the success of the project, the smooth integration of the phone system into our daily business practices, and the value we receive in comparison to the cost – I have been very pleased with the high level of support consistently received from your team over the past 7 years. They have helped with administrative issues, troubleshooting, and have even spotted problems before we became aware of them (replaced a tower with drive issues before it went bad, completely preventing downtime and business interruption). We have found knowledgeable, pleasant, and capable reps on the other end of the phone every single time we’ve interacted with your Company. FacetPhone is a trusted and unique business partner; they know who we are and care about our success. I can count on our FacetPhone System and on the people who stand behind it. Thanks for all you have done to support our team! We look forward to many more successful years of partnership.
Thanks Jenni! We look forward to many more years of working with you and the other friendly folks at Edney too!